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Service Agreement

Last updated: March 20, 2026
Home / Service Agreement
Effective Date: March 2026. This Service Agreement governs the terms and conditions under which InteractXP provides marketing services to your restaurant.

1. Scope of Services

InteractXP provides comprehensive done-for-you AI marketing services for local restaurants. Our scope includes:

  • Setup and configuration of all marketing systems (1-2 weeks)
  • Monthly execution of review generation campaigns
  • AI phone system management and optimization
  • SMS marketing campaign creation and delivery
  • Google Business Profile optimization and weekly posting
  • Social media content creation across Instagram, Facebook, and TikTok
  • Lead generation and giveaway campaign management
  • Monthly performance reporting and insights

The specific services included depend on your chosen service tier (Spark, Ignite, or Amplify).

2. Service Tiers and Pricing

Service Tier Monthly Price Core Services Included
Spark $497/month Review generation, Google Business Profile optimization, AI chat widget, monthly reports
Ignite $997/month Everything in Spark + AI phone system, social media, SMS campaigns, lead gen, bi-weekly reports
Amplify $1,997/month Everything in Ignite + live dashboard, referral program, monthly strategy calls with founder, direct access

3. Client Responsibilities

Your success depends on your participation. You are responsible for:

  • Google Business Profile Access: Grant InteractXP full management access to your GBP account
  • Social Media Accounts: Provide login credentials or management access to Instagram, Facebook, and TikTok (via Meta Business Suite)
  • Restaurant Information: Provide accurate, complete information about your menu, hours, pricing, and special offers
  • Phone Number Access: For the AI phone system, provide your dedicated business phone number or allow call forwarding setup
  • Timely Communication: Respond to our requests for information, approvals, or feedback within 48 hours
  • Content Approval: Review and approve social media and campaign content before publication

4. Billing and Payment

Billing Cycle: Monthly, on the same calendar day each month as your service start date.

Payment Method: All payments are processed through Zylvie (our payment processor). By signing this agreement, you authorize recurring monthly charges to your selected payment method.

Invoice: You will receive an invoice before each billing date. Invoices are emailed to the contact email on file.

Failed Payments: If a payment fails, you will be notified within 24 hours. You have 7 days to resolve the issue. Service may be suspended if payment is not received.

No Hidden Fees: Pricing is flat and all-inclusive. There are no setup fees, per-review fees, or surprise charges.

5. Service Levels and Deliverables

Initial Setup (Weeks 1-2)

  • Configuration of all marketing systems and platforms
  • Integration with your Google Business Profile, social media, and payment systems
  • AI phone system setup and testing
  • Review request automation setup
  • Initial content calendar and strategy review

Ongoing Monthly Services

  • Review request campaigns (automated, ongoing)
  • Social media posting (frequency varies by tier)
  • SMS campaigns (frequency varies by tier)
  • Google Business Profile updates (weekly)
  • AI phone system monitoring and optimization
  • Monthly performance report with metrics and insights

6. Term and Cancellation

Service Term: This agreement is month-to-month. Either party may terminate with written notice.

Cancellation Notice: To cancel, email hello@interactxp.com at least 7 days before your next billing date. Your service remains active through the end of the current billing period.

No Refunds: Monthly fees are non-refundable. Early termination does not entitle you to a refund for the current month.

Suspension: InteractXP may suspend service if: (a) payment is not received within 30 days of the billing date, (b) you violate the terms of this agreement, or (c) you fail to provide required access or information.

7. Intellectual Property Rights

Client Owns

  • Your business data, including restaurant information, customer lists, and reviews
  • Your Google Business Profile listing and content
  • Your social media accounts and followers
  • All customer relationships and leads generated through our services

InteractXP Owns

  • All proprietary marketing systems, templates, and processes
  • AI models and automation frameworks used to deliver services
  • Best practices, methodologies, and strategic frameworks
  • Marketing performance data and anonymized insights

License: You grant InteractXP a limited license to use your business name, restaurant images, and testimonials for marketing and case study purposes (only with your written permission).

8. Confidentiality

Both parties agree to keep confidential:

  • Login credentials and API keys
  • Strategic business information shared during service delivery
  • Financial and performance metrics
  • Proprietary systems and processes

This does not prevent disclosure required by law or court order.

9. Limitation of Liability

No Guaranteed Results: InteractXP cannot guarantee specific results, including: number of reviews, call volume, website traffic, or revenue. Marketing results vary based on your location, cuisine, pricing, quality, local competition, and market conditions.

Service Availability: While we work to maintain 99% uptime, we do not guarantee service availability and are not liable for losses due to platform outages or third-party service interruptions.

Maximum Liability: InteractXP's total liability is limited to the amount you paid for services in the 12 months preceding the claim.

10. Modifications to Services

InteractXP reserves the right to modify service delivery methods and tools to improve results or respond to platform changes. We will notify you of significant changes in advance. Service tiers and pricing may be updated with 30 days' notice.

11. Entire Agreement

This Service Agreement, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and InteractXP regarding marketing services. Any previous agreements or understandings are superseded.

12. Contact and Support

Questions about this agreement or your service? Contact us:

Email: hello@interactxp.com
Business: InteractXP
Location: New York, NY
Response Time: 24-48 business hours

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